Data Analyst, Customer Intelligence at GitLab

About the Role

This role is an exciting opportunity for a Data Analyst to drive customer intelligence by owning the end-to-end development of data products, from requirements to actionable insights. You will deeply understand our user base and customer journey, collaborating cross-functionally to evolve our analytics capabilities.

Responsibilities

Collaborate cross-functionally to understand business questions about our customer base and product usage, designing single-source-of-truth reports and dashboards.
Explore data to uncover insights and opportunities, focusing on the customer journey and product feedback to identify areas for growth/improvement.
Craft dashboards that meet internal standards for style, maintainability, and best practices in a high-scale analytics environment.
Experiment with GenAI tooling, in partnership with the Data Platform team, to increase speed to insight by enabling conversational data product engagement.
Partner with Data Engineering & Analytics Engineering to provide requirements for product & customer data creation and model development.
Influence and contribute to the long-range strategy and goals of the Analytics team.
Advocate for improvements to data quality, security, and performance across the data lifecycle.
Serve as a Subject Matter Expert (SME) for data visualization and analysis, providing support to other analysts through code reviews, pairing, and training.
Support business teams to maximize the value derived from customer and behavioral data.

Requirements

3-5+ years of experience in an analytics role, with experience analyzing product usage and customer journey/stages for a SaaS product.
Experience combining data attributes from various systems (e.g., Marketing, Product, ERP, CRM) to develop a unified view of the customer lifecycle, including platforms like Salesforce, Zuora, Zendesk, Marketo, NetSuite, and Snowplow.
Ability to write complex SQL, including multi-table joins, grouping and aggregation, common table expressions, and conditional filters.
Ability to clearly and concisely communicate complex business logic, technical requirements, and design recommendations through iterative solutions.
Ability to collaborate with, and build relationships with, a diverse set of stakeholders (Customer Success, Product, Marketing, etc.).
Proficiency with business intelligence tool(s), specifically Tableau.
Effective communication and collaboration skills.
Ability to thrive in a fully remote organization.
Positive and solution-oriented mindset.