Principal Product Manager - Developer Platform

About the Role

Join PagerDuty to lead the evolution of our API and developer experience, driving the industry's transformation toward fully automated operations. This is an exciting opportunity to bridge deep technical understanding of API platforms with the critical needs of product development teams.

Responsibilities

• Guide the evolution of PagerDuty's API and developer experience for internal teams, customers, and partners.
• Partner closely with the AI team to align REST API and MCP platforms, access control, and monetization strategy.
• Define requirements for API access control and monetization, collaborating with relevant implementation teams.
• Engage with developers to understand integration needs within their daily tools (IDPs like Backstage, IDEs, chat tools, etc.).
• Develop strategic integrations by engaging with leading developer tooling companies.
• Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality and customer journeys.

Requirements

• 5+ years of product management experience in SaaS, enterprise software, or developer tools.
• Deep knowledge of integration architecture, patterns, platforms, and API best practices.
• Technical depth sufficient to collaborate effectively with senior engineers on API design.
• Hands-on experience working with third-party APIs and designing RESTful APIs.
• Proven success in high-velocity product teams delivering customer value through iteration.
• Strong customer empathy and a curiosity-driven approach to learning user needs.
• Ability to lead through influence and drive outcomes across cross-functional teams.

Nice-to-Haves

• Bachelor’s degree or higher in Engineering, Computer Science, or a related technical field.
• Strong understanding of incident response and DevOps workflows.

Role Impact

• You will play a key technical product leadership role in delivering strategic integrations into developer tools.
• You will be equally comfortable discussing API structure merits and the business case for platform integration with potential customers.