Sales Development Representative

About the Role

As a Sales Development Representative, you will play a crucial role in guiding users through their Grafana journey, identifying new business opportunities, and developing valuable career skills. This is a demanding yet rewarding opportunity to contribute to a rapidly growing open-source powerhouse.

Responsibilities

• Build and maintain knowledge of our technology, competitors, open source ecosystem, and industry trends
• Follow up on inbound leads effectively and efficiently
• Use a multi-channel approach (email, social, calling) to proactively outreach to new leads within target accounts
• Utilize Salesforce and Grafana dashboards for lead and account management and research
• Use research and data to prioritize and customize outreach to target prospects and accounts via email and LinkedIn
• Drive effective discovery conversations to understand users’ needs and goals and communicate how Grafana can help them
• Consistently meet new business opportunity and pipeline targets
• Collaborate with cross-functional teams such as marketing and sales to achieve shared goals

Requirements

• Fluent in English and French (written and spoken)
• Open to feedback and coaching, always looking for ways to improve
• Clear and concise written and verbal communication style
• Excellent organizational skills and the ability to prioritize many tasks and demands
• Willingness and ability to take on any task with a focus on quality
• Resourceful and proactive in an environment that is constantly evolving
• Driven by purpose and by winning with a team-first attitude

Nice-to-Haves

• Curiosity and passion for technology, especially Grafana Labs and the observability industry
• Experience leveraging AI as a tool to improve productivity