Senior Director, Platform Product Management

About the Role

Lead the transformation toward fully automated operations by defining the platform strategy for PagerDuty's Operations Cloud, enabling 10x faster application development and reliable production systems.

Responsibilities

• Guide product strategy, prioritization, and roadmap allocation across core services (admin, security, ingestion), Developer Experience (APIs, integrations), and Infrastructure & Internal Tools.
• Build shared services and components to maximize leverage and accelerate feature delivery velocity for internal application development teams.
• Deliver robust APIs, developer tools, and content to facilitate seamless onboarding for PagerDuty apps, professional services, and customers onto the platform.
• Evolve the contextual data platform for scalable and secure data ingestion, correlation, and consumption across numerous sources.
• Expand the integration ecosystem through internal development and strategic partnerships across ITSM, observability, and communications platforms.
• Drive project prioritization based on customer value, compliance, developer velocity, and cost control across all stakeholders.
• Foster and coach a high-performing, diverse product management team.

Requirements

• 6-10+ years in technical product management within a B2B enterprise SaaS company, with significant platform experience (APIs, shared services, developer tooling).
• Proven experience building, coaching, and leading high-performing PM teams of 5 or more.
• Strong technical knowledge of integration architecture, API best practices (RESTful principles), and cross-application business flows.
• Ability to partner effectively with experienced engineers by understanding and discussing complex technical problems with clarity.
• Demonstrated ability to rapidly learn and design platform strategies based on 3rd-party application concepts (e.g., ServiceNow, Salesforce).
• Self-motivated user of AI tools for personal productivity and scaling team output.

Nice-to-Haves

• Bachelor's or Master's degree in Computer Science or a related technical field; MBA is a plus.
• Practical experience working as a software developer.

Role Impact

This pivotal role directly influences the foundation of the PagerDuty Operations Cloud, bridging API-first platform principles with the critical needs of internal application developers and sophisticated external customers seeking high configurability and security.