Sr Director, Product Management - AI & Automation

About the Role

Lead the industry transformation toward fully automated operations by owning PagerDuty's AI and Automation portfolio. This pivotal role offers the exciting opportunity to define the strategy that enables developers to ship applications 10x faster with reliable, autonomous production systems.

Responsibilities

• Develop a compelling product strategy and roadmap for PagerDuty’s AI assistant, AI agent platform, and workflow/runbook automation offerings.
• Drive product decisions focused on customer value, measured through engagement, and financial impact, including win rates, retention, and ARR.
• Empower product and professional services teams to build, deploy, and continuously improve generative AI features by evolving our data and agent platforms.
• Expand the AI ecosystem through strategic partnerships and integrations across communications platforms, cloud storage, and infrastructure.
• Foster and coach a high-performing, diverse product management team, ensuring accountability and empowerment.

Requirements

• Minimum 12 years in product management, with significant experience in SaaS, AI, and/or automation.
• Deep understanding of workflow platforms, including triggers, variables, conditions, and no code/low code authoring modalities.
• Proven experience with and strong interest in building experiences powered by generative and agentic AI.
• Strong technical acumen and a proven track record of taking products from concept to market success in an agile, experimentation-focused environment.
• Self-motivated user of AI tools with a bias toward scaling team output using technology.

Nice-to-Haves

• Experience building and delivering business results from AI/ML, observability, or incident management products.
• Experience scaling product ecosystems through technical integration, commercial partnerships, and go-to-market programs.
• Exceptional analytical, strategic thinking, and problem-solving abilities.

Role Impact

This role reports directly to the SVP of Product Management and sets the strategic direction for AI/Automation, directly influencing PagerDuty’s growth and enabling customers to spend less time on operational toil and more time on innovation.