Success Engineer

About the Role

Join Metabase as a customer-focused, highly technical Success Engineer to help our global customers—engineers and analysts—master data insights using our elegant BI tool.

Responsibilities

• Engage directly with users to understand their data goals and technical challenges.
• Design and optimize customer implementations of Metabase.
• Guide customers on data extraction, transformation, and query creation.
• Troubleshoot complex technical issues and solve critical customer problems.
• Act as the voice of the customer, collaborating with Product and Engineering to drive feature development.
• Create educational materials in partnership with technical communicators.

Requirements

• 3+ years of strong technical experience in production code, system administration, or database management.
• Expert-level proficiency in SQL and database concepts.
• Expertise in at least two of the following areas: designing/developing web applications, infrastructure management (Docker, AWS/GCP), or database administration.
• A genuine enjoyment for helping people and solving complex technical problems.

Nice-to-Haves

• Prior experience using Metabase or other Business Intelligence (BI) tools.
• Experience working with open-source products.
• Fluency in multiple languages to support our worldwide user base.

Role Impact

This role is critical in ensuring customer success by providing expert-level guidance, directly impacting user adoption and satisfaction with a tool that democratizes data access across organizations.