Account Director EMEA

About the Role

Join Superside as an Account Director to lead and grow a portfolio of strategically important enterprise customers, acting as a long-term creative partner and driving significant commercial growth.

Responsibilities

• Own the end-to-end relationship for 5-10 enterprise customers, ensuring retention, expansion, and executive trust.
• Develop and execute account growth strategies, identifying upgrade and expansion opportunities.
• Lead renewals and commercial negotiations in partnership with leadership.
• Build trusted relationships with senior stakeholders and procurement leaders.
• Translate customer business objectives into clear, scalable creative programs.
• Partner with Project Managers and Producers to ensure seamless delivery.
• Serve as the senior escalation point, resolving issues quickly.
• Monitor account health, burn rates, and pacing to ensure strong performance and profitability.
• Develop ROI-driven business cases demonstrating Superside's value.
• Champion AI-driven creative opportunities, identifying where automation and GenAI can unlock additional value.
• Coach and develop PMs and Producers, raising the bar on customer management and operational excellence.
• Partner cross-functionally with Creative, Product, and Operations.

Requirements

• 5-10+ years of experience in account management or client services in a creative, marketing, digital, or professional services environment.
• Proven track record of managing and growing high-dollar global accounts.
• 3-5+ years in an account leadership role (Group Account Manager, Senior Account Manager, or equivalent).
• Strong commercial acumen with ownership of revenue and retention targets.
• Leadership skills that inspire others and ability to manage direct reports.
• Operationally minded with experience designing systems for accelerated delivery timelines without sacrificing quality.
• Direct experience with enterprise software, D2C and B2B clients is highly preferred.

About the Team or Role Impact

Superside is the leading AI-powered creative company helping over 500 ambitious brands get great creative concepts done at scale. This role is critical in driving customer success and demonstrating the value of our AI-driven model, contributing to our vision of creating equal opportunities globally by accelerating the world’s transition to online work.