Account Manager

About the Role

Join Sardine's rapidly growing customer success team as an Account Manager, where you'll be the primary advocate for our clients, ensuring they maximize the value of our leading agentic risk platform.

Responsibilities

• Serve as the main point of contact for assigned customers, addressing daily needs and strategic opportunities to enhance their ROI.
• Develop a deep understanding of Sardine's product, technology, and strategy to effectively communicate value to clients.
• Translate complex technical challenges into clear, actionable solutions, managing the resolution process internally and externally.
• Advise clients on best practices for fraud prevention, compliance, and payments.
• Build, monitor, and report on Key Performance Indicators (KPIs) for clients.
• Conduct strategic analysis to support long-term customer growth and expansion.
• Collaborate with risk analytics teams to proactively address emerging fraud typologies and share insights with customers.

Requirements

• 1+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with experience integrating APIs.
• Domain expertise in fraud, compliance, fintech, AML/KYC, or payments is highly preferred.
• Strong presentation skills for engaging with diverse stakeholders in virtual and in-person settings.
• Proven customer-facing experience, ideally with technical products.
• Exceptional project management skills with the ability to balance multiple stakeholder needs.
• Proficiency in business intelligence tools.
• Strong analytical skills with the ability to derive insights from data.
• Ability to translate complex strategies into actionable processes and outcomes.
• Excellent relationship-building and collaboration skills.
• A proactive approach to process improvement and a passion for enhancing customer efficiency.

Nice-to-Haves

• Experience with risk analytics platforms.
• Familiarity with data science concepts related to fraud detection.