Applied AI Operations Lead

About the Role

Join our GTM Operations team as an Applied AI Operations Lead to drive the successful deployment, adoption, and governance of AI agents across our customer base. This pivotal full-time role, available remotely or in San Francisco, bridges our AI engineering team with healthcare organizations, transforming clinical and operational workflows with state-of-the-art AI capabilities.

Responsibilities

• Partner directly with customers to deploy and manage AI agents built with foundation model APIs and server-side SDKs.
• Ensure AI agents deliver measurable value in real-world healthcare settings.
• Collaborate with clinical, operational, and financial stakeholders to understand unique workflows.
• Configure AI agents for optimal performance.
• Operate robust governance frameworks to build trust in AI-powered automation.
• Translate complex AI capabilities into compelling value stories.
• Guide customers through change management for AI adoption.
• Create repeatable playbooks to accelerate AI adoption across the customer base.

Requirements

• Demonstrated technical depth in LLM-based systems.
• Exceptional customer-facing skills with the ability to build strong relationships.
• A passion for healthcare transformation and improving clinical/operational workflows.
• Proven experience in deploying and managing AI solutions in a customer-centric environment.
• Ability to understand and navigate complex healthcare workflows and stakeholder needs.