Associate IT Infrastructure Engineer

About the Role

Join our dynamic IT Engineering team to build and operate the network infrastructure that connects our global workforce and enables cutting-edge AI tools, playing a key role in shaping the future of observability.

Responsibilities

• Design, deploy, and manage global office network infrastructure using Meraki and APIs.
• Troubleshoot and resolve network issues including Wi-Fi, switching, VLAN, DHCP, DNS, and connectivity.
• Manage ISP relationships, circuit procurement, and performance tracking.
• Plan and execute network builds, moves, and refreshes.
• Design, deploy, and operate Zero Trust and network security infrastructure (e.g., Cloudflare Zero Trust/WARP, VPN, firewalls).
• Monitor network health, respond to incidents, and drive root cause fixes.
• Maintain comprehensive network documentation.
• Deploy and administer enterprise AI platforms (e.g., Gemini Enterprise, Claude).
• Build AI-powered automations to reduce manual work.
• Design and enforce AI usage controls, including data protection and access policies.
• Evaluate new AI tools and vendors.
• Build integrations and automation using scripts and APIs.
• Act as an escalation point for complex network and infrastructure issues.
• Participate in a global on-call rotation.

Requirements

• 2 years of experience in network, infrastructure, or IT engineering.
• Strong networking knowledge (TCP/IP, DNS, DHCP, VLANs, routing, TLS, VPN, proxy, firewall) and troubleshooting skills.
• Hands-on experience managing Meraki or comparable enterprise network infrastructure.
• Experience working with ISPs and carriers.
• Hands-on experience with enterprise AI or LLM platforms (Gemini, Claude or similar), including administration or integration.
• Proficiency in a scripting or programming language (Python, Bash, JavaScript) and experience building against REST APIs.
• Understanding of data security principles as they apply to AI usage.
• Strong critical thinking and structured problem-solving skills.
• Clear written and verbal communication skills.
• Ability to work independently and collaboratively.

Nice-to-Haves

• Cisco Meraki certification (CMNA) or CCNA/Network+.
• Experience with SD-WAN design and multi-site network management.
• Experience with Cloudflare Zero Trust, DLP, or CASB tooling.
• Experience building agents or workflows with MCP, prompt engineering, or LLM APIs.
• Experience with infrastructure as code or workflow automation (Terraform, Ansible, n8n, or similar).
• Experience supporting SOX or similar compliance controls.
• Experience administering SaaS platforms (Google Workspace, Slack, Atlassian).
• Experience running AI adoption programs, training, or internal enablement.