Consumer Support Specialist

About the Role

Join Plaid's Consumer Support team as a frontline interface, ensuring a smooth and reliable experience for users interacting with our financial linking products. This crucial role empowers consumers and maintains efficient support operations by addressing a wide spectrum of issues.

Responsibilities

• Respond to an average of 25+ tickets per day while consistently maintaining high CSAT and quality.
• Prioritize incoming consumer tickets.
• Diagnose technical issues.
• Collaborate with cross-functional teams to deliver timely solutions.
• Contribute to process improvement initiatives by identifying areas for optimization.
• Work on projects that streamline workflows.

About Plaid & the Consumer Support Team

Plaid empowers a healthier financial life for millions by building tools that thousands of developers use to create their own products. Our network covers 12,000 financial institutions across the US, Canada, UK, and Europe.

Our Consumer Support team handles a wide spectrum of issues, spanning from technical queries to concerns regarding security and privacy. We are dedicated to acknowledging, informing, and empowering consumers through every step of the linking or unlinking process.