Customer Onboarding (KYC) Specialist

About the Role

This role is pivotal in ensuring the secure and compliant onboarding of new individual and business customers, acting as the first line of defense against financial crime. You will leverage your expertise in KYC/KYB to protect our platform while enhancing the customer experience.

Responsibilities

• Review and verify documents submitted to verify individual customers or recover account access.
• Engage with business customers to gather and verify onboarding documents, ensuring compliance with AML regulations and internal policies.
• Conduct comprehensive online investigations of business customers, including money service businesses, crypto companies, and financial service providers, to understand their business models and regulatory landscapes fully.
• Analyze business plans, flow of funds, and AML compliance policies of potential clients to assess risks and compliance.
• Communicate onboarding requirements and compliance policies to business customers clearly and professionally, ensuring they understand and meet all necessary criteria.
• Work closely with the compliance and customer support teams to streamline the onboarding process for business customers, identifying and implementing improvements to enhance efficiency and customer satisfaction.
• Utilize technology to organize, track, and analyze onboarding data, setting and monitoring KPIs to generate insights and drive improvements in the onboarding experience.

Requirements

• Proven experience in onboarding business customers in the financial services sector, with a strong emphasis on crypto companies, money service businesses, and financial service providers.
• Extensive knowledge of AML compliance as it relates to onboarding requirements, with hands-on experience in analyzing and implementing AML policies and procedures.
• Demonstrated ability to conduct thorough online investigations of businesses, assess compliance with regulatory requirements, and effectively communicate complex requirements to a business audience.
• Strong analytical and problem-solving skills, with the ability to manage a high volume of onboarding cases without compromising on quality or compliance.
• Minimum 2 years of relevant experience in compliance, customer onboarding, or a similar role within the crypto or fintech industry.

Nice-to-Haves

• Bilingual (French and English).
• Certified Anti-Money Laundering Specialist (CAMS) certification.
• Beneficial crypto experience, demonstrating a deep understanding of the crypto industry's unique challenges and opportunities in the context of customer onboarding and compliance.