Customer Operations Manager

About the Role

As a Customer Operations Manager, you will be instrumental in optimizing our customer-facing processes and systems, directly impacting our Go-To-Market strategy and customer satisfaction. This is an exciting opportunity to drive operational excellence and support our growth.

Responsibilities

• Streamline and improve customer operations workflows and tools.
• Collaborate with Sales, Success, and Support teams to identify and address operational inefficiencies.
• Manage and optimize CRM and other customer-facing platforms.
• Develop and implement operational best practices to enhance the customer journey.
• Analyze operational data to identify trends and recommend improvements.

Requirements

• Proven experience in customer operations, sales operations, or a similar GTM operations role.
• Strong understanding of CRM systems (e.g., Salesforce) and customer support platforms.
• Excellent analytical and problem-solving skills.
• Ability to work cross-functionally and manage multiple projects.
• Strong communication and interpersonal skills.

Nice-to-Haves

• Experience with data visualization tools.
• Familiarity with subscription-based software (SaaS) business models.
• Project management certification.

Role Impact

This role is critical in ensuring our customer-facing teams have the tools and processes they need to deliver exceptional service and drive business growth. You'll be a key player in shaping our operational strategy and directly contributing to our overall success.