Customer Sales Reference Manager

About the Role

Join our Customer Success team as a Customer Sales Reference Manager, a pivotal remote role based in Colombia, dedicated to leveraging our most successful customers to support new business growth. This is an exciting opportunity to directly impact our global expansion by connecting customer success with sales enablement.

Responsibilities

• Identify, recruit, and nurture a strong base of referenceable customers across various industries and use cases.
• Manage and maintain a comprehensive customer reference database, ensuring data accuracy and accessibility for the sales team.
• Facilitate and coordinate reference calls, site visits, and other engagements between prospective customers and our reference customers.
• Develop compelling customer success stories, case studies, and testimonials in collaboration with marketing and sales.
• Collaborate closely with sales, customer success, and marketing teams to understand reference needs and align on strategic priorities.
• Track and report on the effectiveness of the customer reference program, identifying areas for improvement.

Requirements

• Proven experience in customer advocacy, sales enablement, customer success, or a related field, preferably within a SaaS environment.
• Exceptional communication and interpersonal skills, with the ability to build rapport and trust with customers and internal stakeholders.
• Strong organizational skills and attention to detail, capable of managing multiple projects and priorities simultaneously.
• Experience with CRM software (e.g., Salesforce) and reference management tools.
• Ability to work independently and effectively in a remote, fast-paced environment.
• Fluent in English; Spanish proficiency is a strong plus given the location.

Nice-to-Haves

• Experience working with global teams and understanding diverse customer needs.
• A background in marketing or content creation, specifically for customer stories.
• Familiarity with the global payroll or HR tech industry.