Customer Solution Architect Team Lead

About the Role

As a Customer Solution Architect Team Lead, you will lead a high-performing team of Customer Solution Architects, driving the adoption of Supabase across diverse customers, from agile startups to established brands. This pivotal role combines people management with a focus on achieving customer outcomes, supporting team execution, and developing repeatable best practices across the entire customer journey.

Responsibilities

• Hire, coach, and grow a global team of Customer Solution Architects (CSAs) to serve as trusted technical advisors.
• Collaborate with Sales, Product, and Engineering to define and scale the CSA engagement model across the full customer lifecycle.
• Create structured onboarding, training, and development plans for CSAs, focusing on technical storytelling, Postgres optimization, and customer success strategy.
• Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts.
• Work directly with strategic customers during complex escalations, architectural deep dives, or critical onboarding milestones.
• Lead and review technical discovery processes to uncover business and technical objectives, set platform expectations, and define success criteria.
• Guide CSAs in designing and presenting tailored platform demonstrations that clearly articulate the value of Supabase.
• Support your team in defining and executing proof-of-value scopes that balance business outcomes with low-friction onboarding.
• Build reusable onboarding flows (email sequences, docs, templates, webinars) to accelerate time-to-value for new customers.
• Help your team build detailed account plans focused on both short-term adoption and long-term expansion opportunities.
• Provide ongoing technical coaching for CSAs conducting architecture reviews, schema design evaluations, and performance tuning for production workloads.
• Partner cross-functionally to advocate for customer feedback, share emerging needs with Product & Engineering, and communicate roadmap milestones.
• Coach CSAs to act as internal and external champions of Supabase, building trust through consistency, clarity, and deep product expertise.

Requirements

• 6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering.
• 2+ years of people management or team leadership experience, ideally in a high-growth, technical startup environment.
• Strong background with relational databases, with a deep understanding of schema design, indexing, and query performance.
• Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js.
• Clear, confident technical communicator and storyteller, able to distill complex topics into actionable outcomes.
• Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving across teams.

Nice-to-Haves

• Experience with PostgreSQL.
• Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards.

About the Team

Supabase was founded as a remote-first and open-source-first company, believing our globally distributed team is key to building tools developers love. We are a team of 180+ members across 40+ countries, speaking 15+ languages. We move fast, build in public, and actively use what we ship. We deeply believe in the open-source ecosystem and strive to support existing tools and communities.