Customer Success Manager

About the Role

Join our dynamic Customer Team as a Customer Success Manager, playing a pivotal role in driving regional success through our clients' achievements with our collaborative learning software.

Responsibilities

• Manage implementation teams to support customer software launches, acting as a project manager when local language support is needed.
• Support clients in their digital training strategy post-launch, ensuring contract renewals by coordinating technical and educational resources.
• Ensure the business impact of our solution aligns with client objectives and collaborate with the sales team to meet client KPIs.
• Liaise with international Customer Success colleagues to share best practices and drive client success.

Requirements

• 3-4 years of experience in a Customer Success role, preferably within the SaaS industry.
• Native German and fluent English proficiency.
• Proven ability to prioritize and manage a large portfolio of clients.
• Excellent written and oral communication skills, with the ability to articulate ideas clearly and concisely.
• Strong interest in the digital industry, particularly in education and e-learning.

Nice-to-Haves

• Experience with collaborative learning software or LMS platforms.
• Project management experience in a client-facing role.