Customer Success Manager, Deel IT

About the Role

As a Deel IT Customer Success Manager, you will be responsible for onboarding, growing, and ensuring the success and satisfaction of Deel IT customers, focusing on improving retention and contributing to overall revenue targets.

Responsibilities

• Build and strengthen long-term client relationships with your book of business.
• Successfully onboard Deel IT customers and partner with them for long-term growth.
• Provide tailored support, onboarding guidance, and training to ensure customer success from day one.
• Become a trusted partner, understanding current and future business needs to provide white-glove service.
• Act as the voice of the customer within Deel IT, proactively working as a project manager to advocate for improvements.
• Proactively identify opportunities to expand and grow our offering within client accounts.
• Learn Deel's wider product offerings to support accounts throughout their Deel IT journey, supported by Customer Service and Operations teams.

Requirements

• At least 2+ years of experience in a customer/client success role.
• Proven ability to solve complex problems.
• Excellent communication skills.

Nice-to-Haves

• Ability to speak additional languages such as Spanish, German, Portuguese, French, or Italian.