Customer Success Manager II | EMEA

About the Role

You will be the primary contact for our clients, responsible for building lasting relationships and identifying opportunities for sustained revenue growth by serving as a trusted advisor and internal advocate.

Responsibilities

• Manage a diverse portfolio of SMB/MM or ENT accounts, including accounts with strategic growth potential.
• Identify and flag risks that may lead to customer churn, engaging internal stakeholders for swift resolution and managing customer communications.
• Build strong relationships with key client stakeholders and conduct regular business reviews.
• Act as the voice of the customer, collecting product and operational feedback to share with relevant internal teams.

Requirements

• Experience in customer success or account management with a focus on relationship building and account growth.
• Ability to serve as a trusted advisor to clients.
• Proven capability to act as an internal advocate for customer needs.
• Business acumen with a focus on driving impact and tackling complex challenges.
• Experience diving into data for insights.
• Strong cross-functional project management skills.
• Ability to thrive in a highly collaborative, high-performance team environment.
• Experience managing diverse account portfolios (SMB/MM/ENT).
• Experience identifying and mitigating churn risk.
• Experience conducting business reviews.

Role Impact

• Be the primary face and voice of the company for clients.
• Drive long-term revenue growth through strong client relationships.
• Influence product and operational improvements by advocating for customer needs.
• Contribute significantly to business growth and problem-solving.