Customer Success Manager, Korean Speaking

About the Role

Join Deel as a Customer Success Manager specializing in the Korean market, serving as the primary face and voice for our clients. In this pivotal role, you will build durable customer relationships, drive long-term revenue growth, and act as a trusted advisor, providing strategic guidance and advocating for client needs internally.

Responsibilities

• Manage a diverse portfolio of SMB/MM or ENT accounts, including low to mid-sized spend accounts and those with strategic growth potential.
• Identify and proactively flag risks that could lead to customer churn.
• Engage appropriate internal stakeholders to swiftly resolve issues while managing customer communications effectively.
• Build strong relationships with key customer stakeholders.
• Conduct regular business reviews to align on goals and demonstrate value.
• Act as the voice of the customer by collecting product and operational feedback.
• Share customer feedback with relevant internal teams to drive product and capability improvements.
• Champion new products and capabilities internally to facilitate client business expansion with Deel.

Requirements

• Fluency in Korean (speaking is essential).
• Demonstrated ability to build genuine and durable customer relationships.
• Proven success in converting relationships into opportunities for long-term revenue growth.
• Experience serving as a trusted advisor to clients.
• Capability to provide strategic guidance on operational and product-related issues.
• Passion for building businesses and tackling complex, challenging problems.
• Ability to dive into data for insights.
• Confidence in cross-functional project management with multiple stakeholders.
• Ability to thrive in a highly collaborative, high-performance team environment.
• Strong internal advocacy skills to champion client needs within the organization.