Customer Success Manager - LATAM Revenue

About the Role

Join ElevenLabs as a key member of our Customer Success team, focusing specifically on driving revenue growth and ensuring exceptional outcomes for our valued clients across Latin America.

Responsibilities

• Manage and nurture a portfolio of LATAM accounts to maximize customer retention and expansion opportunities.
• Serve as the primary point of contact for post-sales engagement, addressing client needs and ensuring successful product adoption.
• Proactively identify upsell and cross-sell opportunities within the existing customer base to meet and exceed revenue targets.
• Develop and execute strategic success plans tailored to the unique business needs of LATAM customers.
• Gather customer feedback and collaborate internally with Product and Engineering teams to influence the product roadmap.

Requirements

• Proven experience (3+ years preferred) in a Customer Success, Account Management, or Sales role, ideally within a SaaS or technology environment.
• Native or near-native fluency in Spanish and professional proficiency in English is mandatory for effective communication across the region.
• Demonstrated ability to manage complex customer relationships and drive measurable revenue outcomes (retention/expansion).
• Strong understanding of business metrics and experience using CRM tools (e.g., Salesforce, HubSpot).

Nice-to-Haves

• Experience working with AI/ML products or in the generative media space.
• Familiarity with the specific business landscape and cultural nuances of key LATAM markets.
• Proficiency in Portuguese.