Customer Success Manager - Middle East

About the Role

Join ElevenLabs as a dedicated Customer Success Manager focused on the Middle East region, playing a pivotal role in driving adoption, retention, and revenue growth for our key accounts.

Responsibilities

• Serve as the primary post-sales contact for a portfolio of high-value customers within the Middle East, ensuring exceptional service delivery.
• Develop and execute strategic account plans to maximize customer lifetime value and achieve renewal targets.
• Proactively identify and mitigate risks to customer retention while uncovering expansion opportunities.
• Gather and synthesize customer feedback to inform product development and improve overall customer experience.
• Conduct regular business reviews (QBRs) demonstrating the value delivered by ElevenLabs solutions.

Requirements

• Proven experience (3+ years) in a Customer Success, Account Management, or Sales role, preferably within a B2B SaaS environment.
• Native or near-native fluency in Arabic (written and spoken) is essential for effective communication in the target region.
• Demonstrated ability to manage complex stakeholder relationships and drive consensus.
• Strong understanding of subscription models, revenue metrics (e.g., NRR, Churn), and commercial negotiation.

Nice-to-Haves

• Experience working with AI/ML products or in the generative media space.
• Familiarity with CRM and Customer Success platforms (e.g., Salesforce, Gainsight).
• Existing professional network within the technology or media sectors in the GCC region.