Customer Success Manager

About the Role

Join Bluesight's high-growth healthcare IT company as a Customer Success Manager, where you'll build trusted relationships with hospital customers and ensure their long-term success with our groundbreaking solutions.

Responsibilities

• Own the day-to-day relationship with a dedicated book of hospital customers.
• Maintain a holistic, data-driven view of customer experience across all Bluesight solutions and teams.
• Interface with customers, building strong relationships, particularly at the Executive-level.
• Leverage relationships to improve product utilization and demonstrate product value.
• Ensure overall customer satisfaction is achieved and maintained over the long term.

Requirements

• Proven experience in customer success, account management, or a related client-facing role, preferably within the healthcare or technology sector.
• Excellent communication, interpersonal, and relationship-building skills.
• Ability to understand and articulate product value and drive adoption.
• Strong analytical and problem-solving skills with a data-driven approach.
• Experience working with healthcare systems or in the health IT industry is highly desirable.