Developer Success Engineer

About the Role

This role is for a true engineer passionate about customer success, who thrives on helping developers integrate and launch LiveKit solutions. You'll play a pivotal role in influencing our product and business by directly supporting our community and commercial users.

Responsibilities

• Support and work directly with developers, teams, and companies building with LiveKit, both commercially and in the community.
• Triage, file, and fix bugs, respond to support tickets, write sample and production-quality code, update documentation, and author technical guides in service of customers.
• Collaborate and support community efforts specifically pertaining to technical issues.
• Regularly meet or follow-up with LiveKit customers to ensure their continued success on the platform.
• Collaborate closely with Sales and Partnerships teams on strategy and support them in customer conversations.

Requirements

• Strong engineering background with a willingness to read more code than you write.
• A natural teacher who finds joy in helping others learn and succeed.
• Ability to break down complex concepts in a way that’s easily understood by others.
• Excellent spoken and written English communication skills.
• Enjoy learning new programming languages quickly and prototyping solutions.
• Passion for building a community of developers around a product.

Nice-to-Haves

• Prior experience in a similar Developer Success or Developer Relations role.
• Experience working with a community of developers.
• Contributions to Open Source Software (OSS).
• Experience building something with LiveKit.
• Demonstrated strong initiative and ownership in past projects.
• Multilingual abilities, to support our global user base.