Director, Infrastructure (Software Delivery & Enablement)

About the Role

This pivotal role leads the modernization of GitLab's software delivery and developer experience, overseeing a large organization to transform the software development lifecycle. You will shape the future of our platform by consolidating delivery methods, introducing AI-driven efficiencies, and advancing product quality.

Responsibilities

• Lead the consolidation and modernization of software delivery processes across both SaaS and self-managed GitLab products, ensuring a seamless developer-to-customer lifecycle.
• Drive the expansion and integration of delivery teams, managing an existing organization of 60+ engineers and senior leaders to meet evolving business needs.
• Collaborate closely with product leadership and peer directors to align delivery and quality strategies with product goals and customer requirements.
• Own the strategy for scalable software development and deployments such as, designing new developer tooling, driving API first culture, and transitioning customers to recommended installation methods such as Kubernetes-based platforms.
• Foster cross-functional partnerships with infrastructure and development engineering teams to enhance operational stability and software reliability.
• Measure and improve key delivery metrics to ensure high-quality, timely releases that meet customer expectations.
• Mentor and develop senior managers and principal engineers, building a strong leadership bench to support ongoing growth and innovation.

Requirements

• Experience leading and managing large teams, with the ability to oversee an organization of 60 or more people, including senior managers and principal engineers.
• Proven expertise in software delivery across both SaaS and self-managed environments, with a clear understanding of the nuances between these deployment models.
• Demonstrated success in driving transformation initiatives, particularly evolving traditional quality engineering practices into modern developer experience and test platform approaches.
• Strong knowledge of the full software development lifecycle, from developer workflows through to customer delivery and operational stability.
• Background in platform engineering and infrastructure, with operational experience that informs decisions about software delivery and platform stability.
• Ability to integrate developer experience tools with software delivery processes to improve quality and efficiency.
• Effective collaboration skills to work cross-functionally with product leadership, peers, and direct reports in a globally distributed, asynchronous environment.
• Openness to diverse professional backgrounds and transferable skills, valuing a broad perspective on software delivery and platform operations.

About the Team

The team manages GitLab's end-to-end software delivery lifecycle, covering developer experience and product delivery for both SaaS and self-managed environments. Their mission is to modernize and transform development and delivery processes, ensuring the quality and scalability of GitLab's offerings.