Director of Deal Desk

About the Role

As the Director of Deal Desk, you will serve as the operational and commercial engine behind our enterprise pricing and scoping strategy, leading a high-performing team to drive competitive and accurate deal structures. This role offers the unique opportunity to shape the future of our commercial operations by integrating AI-powered tooling and innovative workflows to scale our business effectively.

Responsibilities

• Own end-to-end pricing and scoping support for large enterprise deals, ensuring commercial accuracy and alignment with service offerings.
• Lead, mentor, and develop a team of Deal Desk Associates, setting clear priorities, quality standards, and turnaround expectations.
• Champion the integration of AI tools to automate scope generation, pricing lookups, and workflow improvements.
• Define and track team performance metrics, including deal velocity, pricing accuracy, and SLA adherence.
• Maintain pricing governance frameworks and build comprehensive playbooks to empower the sales organization.

Requirements

• Significant experience in Deal Desk, sales operations, or pricing/scoping within a professional services or creative environment.
• Proven track record of leadership, with the ability to develop talent and maintain high-quality output in a fast-paced setting.
• Strong commercial acumen with the ability to structure deals that are competitive for customers and margin-sound for the business.
• Analytical mindset with proficiency in tracking performance, identifying patterns, and making evidence-based recommendations.
• Genuine curiosity and fluency with AI tools as they apply to commercial operations and workflow automation.

Nice-to-Haves

• Experience working in a fully remote, global, or distributed team environment.
• Background in implementing or optimizing CRM and CPQ systems for enterprise sales teams.
• Experience in marketing or creative agency service models.