Engineering Manager, Fulfillment

About the Role

Lead a high-performing Fulfillment engineering team, driving the vision for a world-class self-service platform that powers GitLab's purchasing and licensing processes. This role offers the opportunity to significantly impact the buyer experience and foster a thriving engineering culture.

Responsibilities

• Lead, hire, and develop a globally distributed Fulfillment team, conducting regular 1:1s and coaching to enhance team health and productivity.
• Drive the strategy for a self-service fulfillment platform with a platform-first approach.
• Collaborate cross-functionally with Sales, Finance, Support, and Product teams to deliver purchasing and licensing improvements.
• Own the execution of the team’s roadmap, tracking throughput and quality, removing blockers, and ensuring predictable releases.
• Establish, track, and improve key engineering metrics to increase the reliability and availability of Fulfillment systems.
• Review architecture and code across Ruby on Rails and React/Vue, making technical decisions and contributing hands-on when necessary.
• Improve team processes and tooling (planning, code review, testing, documentation) to increase velocity and developer experience.
• Identify and close platform gaps through targeted discovery, ensuring SOX/GDPR compliance and security best practices.

Requirements

• Proven experience leading globally distributed engineering teams, demonstrating increased team impact and cross-functional collaboration.
• Ability to balance immediate product needs with long-term platform strategy while maintaining high code quality and system reliability.
• Experience designing and scaling modular, extensible platforms that integrate with various systems and anticipate future business needs.
• In-depth, hands-on experience with modern frontend technologies including CSS, HTML, and JavaScript frameworks (React/Vue), with bonus points for full-stack experience in Ruby on Rails.
• Proven experience building and scaling large, customer-facing SaaS applications for enterprise clients.
• Experience managing applications subject to SOX, GDPR, and other regulatory compliance requirements, with an understanding of security best practices.
• Demonstrated ability to build consensus among diverse stakeholders and drive technical decisions in complex organizational contexts.

About the Team

The Fulfillment sub-department focuses on improving capabilities in Platform, Provision, Seat Management, Subscription Management, and Utilization. We collaborate closely with Sales & Go-To-Market, Finance & IT, Support Engineering, and Product Technical Program Management. Our team strives to increase the reliability and availability of Fulfillment infrastructure, make foundational improvements to architecture and data models, and enhance the developer experience through better tooling and documentation.