Forward Deployed Engineer

About the Role

Join AssemblyAI's Success team as a Forward Deployed Engineer to onboard customers, integrate cutting-edge voice AI models, and help shape the future of voice applications.

Responsibilities

• Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI.
• Evaluate customer use cases and proactively identify opportunities to integrate voice AI into their product roadmaps.
• Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high-quality support.
• Lead commercial and project meetings, focused on demonstrating the value of our voice AI capabilities.
• Drive growth in customer usage of the API across varying product offerings and end customer use cases.
• Build strong connections with our customers to ensure their long-term success with our platform.
• Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap.

Requirements

• 4+ years of experience as a technical account manager, account manager, solutions architect, sales engineer, or technical consultant.
• Preferred experience working with SQL, Python, React, and web development frameworks.
• Familiarity with AI/ML tools is a strong plus.
• Passion for AI technology and a strong desire to apply it to real-world customer challenges.
• Ability to proactively identify opportunities for voice AI integration and create detailed execution plans.
• Willingness to wear many hats (software engineer, product manager, account manager, and support), passionate about unblocking issues for customers, and excited about problem-solving.
• High energy, adept at frequent context switching, and capable of managing multiple projects simultaneously with expansive ownership.

Nice-to-Haves

• Experience with AI/ML tools.