HR Project Delivery Manager

About the Role

Lead complex, multi-country onboarding implementations as the single operational point of contact for enterprise clients, ensuring seamless global expansions and long-term customer satisfaction.

Responsibilities

• Own and project manage end-to-end, multi-country EOR onboarding programs from an HR Operations perspective for enterprise clients.
• Serve as the primary operational partner for enterprise Customer POCs, ensuring a coordinated and unified HR operations service delivery experience.
• Navigate complex international labor laws, visa/immigration requirements, benefits administration, and localized employment contracts.
• Proactively identify and resolve operational blockers, regulatory risks, and payroll setup delays across multiple jurisdictions.
• Drive client activation and platform adoption, ensuring a white-glove onboarding experience.
• Document and refine implementation playbooks and scalable workflows.

Requirements

• 4+ years in Enterprise Implementation, Customer Onboarding, Technical Project Management, or Operations Delivery, ideally within the EOR, Payroll, Global HR Tech, or SaaS space.
• Direct exposure to global employment mechanics (Employer of Record, global payroll, employment law basics, or HR operations).
• Proven track record of managing multi-stakeholder, multi-country projects using formal frameworks (PMP, Agile, or equivalent experience).
• Excellent communication and consultative leadership skills; comfortable steering calls with VP/C-suite stakeholders.
• Ability to thrive in ambiguous environments and translate complex regulatory/operational realities into simple, actionable steps for clients.

Nice-to-Haves

• Experience handling complex, high-volume employee transfers (TUPE, M&A transitions, or enterprise-wide migrations).
• International work experience across EMEA, LATAM, or APAC regions.