Implementation Specialist – Credit

About the Role

Join our team as an Implementation Specialist to guide strategic customers in successfully integrating Plaid's Credit solutions, playing a crucial role in their platform foundation and customer success.

Responsibilities

• Guide Plaid’s most strategic customers and partners through the integration of Plaid Credit solutions.
• Own the technical scoping, design, and project management of customer implementations.
• Serve as a trusted advisor and lead point of contact for technical stakeholders.
• Partner with internal teams to support customers in building end-to-end workflows.
• Improve the customer onboarding experience by providing product insights.

Requirements

• 5+ years of experience in a client-facing or technology-focused role combining business and technical acumen.
• Experience working with Credit and Enterprise customers is strongly preferred.
• Proven ability to manage and execute complex technical projects with a customer-first attitude.
• Excellent project management and communication skills, with the ability to explain technical details to diverse audiences.
• Experience working with APIs, OAuth, and webhooks.
• Ability to quickly learn new technologies and understand complex systems.
• Strong troubleshooting and problem-solving skills.
• Ability to influence internal and external stakeholders.
• Ability to travel up to 25% of time.