Incident Manager

About the Role

Join our Engineering Operations team as an Incident Manager to own and evolve our company-wide incident response program. This pivotal role ensures our systems maintain high uptime, enhances overall resilience, and drives continuous improvement in a fast-paced, async environment, contributing to developer tools that scale to millions.

Responsibilities

• Own Supabase’s end-to-end incident response process.
• Monitor, enforce, and evolve incident best practices across all teams.
• Detect patterns and coordinate proactive follow-up actions.
• Lead retrospectives and ensure action items are prioritized and completed.
• Work with engineering to maintain uptime SLA reporting per product.
• Define and improve metrics for responsiveness, recovery, and impact.
• Drive improvements in monitoring, alerting, and on-call rotations.
• Ensure incident tooling (e.g., incident.io, Slack workflows) is configured and maintained.
• Serve as a point of escalation for high-severity incidents and join the Incident Commander on-call rotation.
• Mentor and coach teams on effective incident management practices.

Key Qualifications

We are looking for someone who:

• Thrives in async, fast-paced environments.
• Is excited about building developer tools that scale to millions.
• Possesses strong organizational and leadership skills to drive accountability across engineering and support teams.
• Has experience with incident management processes and tools, ideally incident.io.
• Demonstrates a proactive approach to identifying and resolving systemic issues.