IT Operations Engineer

About the Role

Join Remote's small but mighty IT Engineering team to ensure the reliability, security, and efficiency of our global IT infrastructure while delivering top-notch user support.

Responsibilities

• Serve as the initial point of contact for all IT-related requests and inquiries from employees.
• Troubleshoot and resolve hardware issues, primarily focusing on macOS laptops, displays, and peripherals.
• Manage user accounts and access across critical SaaS applications.
• Create and maintain detailed documentation for troubleshooting procedures and technical solutions.
• Observe and contribute to the development of current IT processes and policies.

Requirements

• Proven experience providing technical support within a macOS environment.
• Experience managing user accounts and access with SaaS applications such as Okta and Google Workspace.
• Excellent problem-solving skills and a strong passion for assisting end-users.
• Exceptional communication skills, fluent in English, with the ability to explain technical concepts clearly to non-technical audiences.
• Ability to thrive in an environment valuing individual accountability and approaching ambiguous challenges creatively.

Nice-to-Haves

• Experience working effectively within remote-first work environments.
• A strong curiosity for understanding how and why technical systems function (first principles thinking).

Role Impact

This role is essential for supporting the operational functions of the IT department, ensuring all team members globally have the necessary, secure tools to perform their roles effectively.