IT Operations Support Specialist

About the Role

Join Airalo as our first IT Operations Support Specialist, a pivotal role ensuring our internal users have seamless day-to-day technical support. You will be instrumental in building foundational structures and processes for IT operations, directly shaping our team and company culture in a fast-paced, global environment.

Responsibilities

• Support Airalo users with their day-to-day technology needs, and set up processes and workflows to enhance the overall employee experience.
• Maintain quality services and drive change for the business, reporting to the IT Operations Manager.
• Handle day-to-day IT needs of users, including helpdesk requests, onboarding, access management, and asset management.
• Help establish appropriate policies and best practices for IT operations.
• Create scalable, repeatable, and secure processes and workflows.
• Manage installations, upgrades, and configurations of company-owned devices.
• Work with cross-functional stakeholders to identify areas of opportunity within the IT space.
• Develop and nurture strong customer relationships with key business stakeholders to identify areas for improvement.

Requirements

• Proven experience in IT support or operations, with a strong understanding of day-to-day technology needs.
• Ability to manage multiple projects, demonstrate an analytical mind, and pay keen attention to detail.
• Strong interpersonal skills and clear, concise communication.
• Passion for technology and telecommunications.
• Self-disciplined and proactive, thriving in a fast-paced environment without requiring micromanagement.
• Experience with helpdesk systems, onboarding processes, access management, and asset management.