Junior Support Engineer

About the Role

Join our globally distributed team as a Junior Support Engineer to provide world-class developer support for Supabase users. This remote, full-time role offers a direct impact on our developer experience, product quality, and support process efficiency by solving complicated technical issues and guiding our community.

Responsibilities

• Triage incoming support requests, categorize, and raise critical issues to the team as priority tickets, and generally help manage the queues.
• Assist users with account management issues and other less technical questions about the Supabase Platform itself.
• Assist with incident Swarming, helping to reply to tickets relating to incidents or other major events happening.
• Identify patterns in tickets, point out frequent issues, and identify areas where we can better automate our responses to get users answers faster.
• Assist with more technical issues as you are able, including issue reproduction, providing plenty of opportunities to grow and learn.
• Help update support documentation, including knowledge articles, troubleshooting guides, and templates.

Requirements

• 1+ years of experience providing technical support to customers or similar technical issue triage.
• Excellent communication skills and fluency in English.
• Experience with various ticketing systems (e.g., Zendesk, Salesforce, Hubspot).

Nice-to-Haves

• Experience with SQL, especially Postgres.