Junior Support Specialist

About the Role

Join our dynamic Support & Risk Operations team as a Junior Support Specialist, where you'll be at the forefront of ensuring an exceptional experience for our users and contributing to the smooth operation of our services. This is an exciting opportunity to develop your skills in a fast-paced, customer-centric environment.

Responsibilities

• Provide timely and empathetic support to customers via various channels (email, chat).
• Troubleshoot and resolve common technical and operational issues, guiding users through solutions.
• Document customer interactions and solutions accurately in our CRM system.
• Escalate complex issues to senior specialists or relevant teams when necessary.
• Contribute to the improvement of our knowledge base and support processes.

Requirements

• Excellent written and verbal communication skills with a strong customer-focused approach.
• Proven ability to analyze problems, identify root causes, and propose effective solutions.
• High degree of empathy, patience, and a positive attitude when interacting with users.
• Basic technical aptitude and comfort with learning new software and systems quickly.
• Ability to work independently and collaboratively within a team.

Nice-to-Haves

• Previous experience in a customer service, help desk, or support role.
• Familiarity with CRM software (e.g., Salesforce, Zendesk) and support ticketing systems.
• Understanding of e-commerce or SaaS business models.

Role Impact

As a Junior Support Specialist, you will play a vital role in maintaining high customer satisfaction and directly impacting our operational efficiency. Your contributions will help build trust with our users and ensure the reliability of our platform.