Learning Experience Designer

About the Role

The Learning Experience Designer at Clutch is a strategic architect of how knowledge is shared, learned, and applied, across both our internal teams and our customers. You’ll design learning experiences that accelerate understanding, drive adoption, and empower every audience we serve to succeed with confidence.

About the Team

Clutch’s Enablement team accelerates success for our teams and customers by equipping them with the knowledge, tools, and confidence to adopt, champion, and maximize our product. This role plays a pivotal part across internal enablement, customer education, and knowledge management, shaping how learning happens at Clutch.

Responsibilities

• Audit existing learning content across internal and external audiences to identify gaps and opportunities for alignment.
• Design engaging, outcomes-based learning experiences, including onboarding programs, product enablement, and feature education.
• Partner with Product, Enablement, and Success teams to define learning goals tied to business outcomes and adoption metrics.
• Develop foundational content templates and learning design standards to ensure scalability and consistency.
• Own the instructional design strategy for both internal and customer-facing programs, aligning learning paths with role-specific and lifecycle needs.
• Structure and optimize knowledge ecosystems (e.g., Notion, Docebo, FreshDesk) for improved searchability and accessibility.
• Build blended learning experiences that integrate live training, self-paced content, and microlearning modules.
• Drive the evolution of Clutch’s unified knowledge and enablement infrastructure.
• Use data, feedback, and learning analytics to measure impact, improve experiences, and demonstrate ROI.
• Serve as an internal expert on learning design best practices and mentor others in content creation.

Requirements

• Proven experience designing and implementing engaging, outcome-driven learning programs using modern adult learning principles.
• Ability to design learning ecosystems that connect content, tools, and experiences across multiple audiences and delivery formats.
• Experience organizing and governing documentation systems (internal and external), ensuring content is accurate, accessible, and aligned.
• Comfort with LMS/CMS platforms (e.g., Docebo, Notion, FreshDesk) and content creation tools; ability to quickly master new technologies.
• Proven ability to partner with Product, CS, and GTM leaders to align learning with business objectives.
• Analytical mindset with the ability to evaluate learning effectiveness through data, KPIs, and qualitative feedback.
• Strong communication and visual design sensibility to make complex information simple, engaging, and impactful.