Manager, Customer Success, PEO

About the Role

Lead a team of Customer Success Managers at Deel, serving as the key connection between our clients and our innovative platform to build lasting relationships and drive strategic growth. This role focuses on both team leadership and direct client engagement to ensure success and expand business.

Responsibilities

• Managing a growing team of Customer Success Managers in your region; recruiting, hiring, and training new team members
• Serving as a coach and a leader, helping to develop the skills of your CSMs as they help customers achieve their desired outcomes
• Build and Scale, Own, Optimize & Impact the revenue stream by driving change and maximize the effectiveness of the Customer Success team to deliver greater value and grow our customers.
• Organize and analyze customer and product data to identify and implement improvements to increase revenue growth...

Profile

• Serve as our client’s trusted advisor by providing strategic guidance on operational and product- related issues.
• Be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel.
• Passionate business builder who gets energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business.
• Not afraid to get hands dirty to deliver projects.
• Talented generalist comfortable diving into data for insights and confident in cross- functional project management with multiple stakeholders.
• Thrive in a highly collaborative, high-performance team.

Role Impact

• Drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.