Principal Product Manager, Growth

About the Role

Lead the transformation of value realization at PagerDuty by owning the end-to-end user journey from trial acquisition through paid conversion and platform adoption. This pivotal role is exciting because you will build organization-wide experimentation capabilities and directly impact business growth in a fast-paced, collaborative environment.

Responsibilities

• Lead the vision, strategy, and execution for AI growth products, focusing on trial-to-paid conversion and existing customer optimization across the Operations Cloud.
• Build, scale, and embed an experimentation infrastructure and culture across product teams.
• Transform fragmented trial experiences into cohesive user journeys that drive activation and adoption.
• Matrix manage engineering and design resources dedicated to growth initiatives.
• Train and enable existing Product Managers to integrate growth mindset and experimentation practices.
• Establish growth analytics capabilities to understand user behavior and design/execute A/B and multivariate testing programs.

Requirements

• 7+ years of product management experience, with at least 3 years focusing on growth products within Product-Led Growth (PLG) SaaS organizations.
• Proven track record optimizing conversion funnels and driving measurable growth metrics in enterprise SaaS environments.
• Deep understanding of the end-user (developer/reliability engineer) and the relationship between the end-user and the buyer.
• Experience with A/B testing platforms, growth analytics tools, and experimentation frameworks.
• Strong analytical skills with the ability to translate data insights into user experience improvements.
• Matrix management experience leading engineering and design teams.

Nice-to-Haves

• Experience building growth capabilities in organizations balancing sales-led and product-led motions.
• Background in consumption-based or usage-based pricing model transitions.
• Experience with AI/ML applications in growth optimization and user personalization.
• Familiarity with developer tools, infrastructure, or enterprise operations platforms.