Product Manager - App Platform

About the Role

Join our customer-focused team to lead the industry transformation toward fully automated operations by building a scalable and consistent front-end web and mobile experience platform.

Responsibilities

• Work closely with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality and customer journeys.
• Partner with apps and platform product teams to understand, consolidate, and prioritize their User Experience (UX) needs.
• Deliver a powerful web and mobile UX platform that empowers application teams to achieve market-leading usability.
• Guide critical compliance and enablement programs, including Accessibility, FedRAMP compliance, internationalization (i18n), and localization (l10n).
• Develop and execute an integrated roadmap that serves both business priorities and internal product team needs.

Requirements

• 2+ years of product management experience in SaaS, enterprise software, or developer tools.
• Familiarity with web and mobile application design and technical implementation.
• Demonstrated technical depth and strong communication skills necessary to collaborate effectively with senior engineers.
• Proven success in high-velocity product teams, delivering customer value through iteration and tight feedback loops.
• Proficiency with analytics tools and a track record of making data-driven decisions.
• Strong customer empathy and a curiosity-driven approach to learning user needs.
• Ability to lead through influence and drive outcomes across cross-functional teams.

Nice-to-Haves

• Bachelor’s degree or higher in Engineering, Computer Science, a related technical field, or equivalent practical experience (e.g., software engineering).
• Strong understanding of incident response and DevOps workflows.