Product Manager, Payments UX

About the Role

Join our Payments & Blockchain team as a Product Manager focused on payments and fiat rails, owning the front-end experience for funding flows across web and mobile. You will drive UX improvements, shape the customer journey for deposits and withdrawals, and ensure experiences are consistent, compliant, and have high success rates.

Responsibilities

• Own and evolve the transfer experience across all Kraken apps—web and mobile, Consumer and Pro
• Build and maintain a scalable front-end platform for deposits and withdrawals
• Drive experimentation to improve first-time funding rates and overall conversion
• Coordinate UX enhancements across all supported fiat and crypto rails
• Lead product efforts around fraud-related UX, funding limits, and compliance requirements
• Own user experience for crypto transfers, including regulatory-driven initiatives like Travel Rule
• Collaborate closely with design, engineering, compliance, and operations teams
• Make informed product decisions that balance UX, regulatory needs, technical scope, and business impact

Requirements

• 3-5+ years of product management experience, ideally in fintech, crypto, or payments
• Deep understanding of fiat and/or crypto payment flows
• Strong product sense with a focus on UX and customer journeys
• Experience shipping user-facing features across mobile and web platforms
• Ability to work cross-functionally in highly collaborative environments
• Comfortable operating in technically complex environments