Production Manager

About the Role

We are seeking an experienced Production Manager to oversee and optimize the end-to-end production pipelines for our cutting-edge AI voice technology. This is a critical role ensuring the efficiency, quality, and scalability of our core product delivery across engineering and product teams.

Responsibilities

• Manage and optimize complex production workflows related to AI model training, data processing, and deployment pipelines.
• Collaborate closely with Engineering, Data Science, and Product teams to define production requirements and Service Level Objectives (SLOs).
• Implement robust monitoring, alerting, and incident response protocols for production systems.
• Drive continuous improvement initiatives to enhance throughput, reduce latency, and maintain high standards of data quality and model performance.
• Coordinate cross-functional efforts during major releases and production incidents.

Requirements

• Proven experience (3+ years) in a Production Management, Technical Program Management, or Operations role, preferably within a high-growth technology or AI/ML environment.
• Deep understanding of software development lifecycles (SDLC) and CI/CD principles.
• Strong analytical skills with experience defining and tracking key production metrics (e.g., uptime, error rates, processing time).
• Excellent communication and stakeholder management skills, capable of bridging technical and non-technical teams.
• Familiarity with cloud infrastructure (AWS, GCP, or Azure) and containerization technologies (Docker, Kubernetes) is highly desirable.

Role Impact

As Production Manager, you will be directly responsible for the stability and scalability of the systems that power our industry-leading voice synthesis products, directly impacting customer satisfaction and our ability to scale globally.