Professional Services Consultant – UX Design Track

About the Role

Join our Professional Services team to help clients transform their digital experiences through user-centered design. This role offers a unique blend of UX expertise and consulting ownership, empowering you to drive significant business impact for our customers.

Responsibilities

• Own UX-focused professional services engagements from scoping through delivery.
• Build trusted client relationships by understanding their business goals and experience challenges.
• Serve as the primary consultant, ensuring clarity, momentum, and high-quality delivery.
• Present UX findings, recommendations, and design concepts to stakeholders.
• Translate behavioral insights and UX best practices into actionable recommendations.
• Guide customers through experience improvements to support adoption, engagement, and conversion goals.
• Create wireframes, high-fidelity mockups, and prototypes, primarily in Figma.
• Develop A/B test concepts and experience hypotheses.
• Conduct experience analyses including journey mapping and heuristic evaluations.

Requirements

• Experience in a customer-facing UX, experience design, or UX consulting role (SaaS or professional services preferred).
• Strong foundation in UX principles, usability, and web best practices.
• Proven ability to translate insights into clear UX recommendations and design deliverables.
• Excellent communication and presentation skills.
• Ability to manage projects independently in a fast-paced environment.
• Proficiency in Figma and high-fidelity prototyping.
• Experience creating wireframes, mockups, and annotated design artifacts.
• Comfort collaborating with analytics and technical teams.

Nice-to-Haves

• Knowledge of accessibility standards (WCAG).
• Experience with design systems.