Research Operations Program Manager

About the Role

The User Research team at Docker is seeking a Research Operations Program Manager to streamline UX research activities and cultivate a user-centered development culture. This is a pivotal operational role, perfect for someone passionate about enabling research through expert logistical, strategic, and organizational execution.

Responsibilities

• Manage and optimize the processes, tools, and infrastructure that support UX research activities.
• Coordinate participant recruitment logistics (e.g., sourcing, screening, scheduling, NDAs, and compensation).
• Build and lead the strategy for participant management, including maintaining the research participant database.
• Own key operational areas of the research program such as data governance, vendor and knowledge management, and standardizing documentation.
• Develop and scale programs that foster a user-centered culture across the company, empowering cross-functional teams to connect with users and gather feedback.
• Document and standardize research operations processes, including cross-functional processes with Legal, Security, and others.
• Implement and oversee success metrics for user research activities.
• Develop and implement a long-term vision for research operations that aligns with organizational goals.

Requirements

• 5+ years of experience in research operations or a related field in a fast-paced Agile environment.
• Background in project management, event coordination, or logistics-heavy roles.
• Proven track record in managing end-to-end participant recruitment processes.
• Strong knowledge of research tools and platforms (e.g., Qualtrics, Calendly).
• Bachelor’s degree or equivalent experience.
• Excellent organizational skills with a keen attention to detail.
• Demonstrated ability to manage multiple priorities effectively.
• Strong communication and interpersonal skills; highly collaborative and proactive.