Revenue Operations Lead

About the Role

Join LiveKit as a Revenue Operations Lead to optimize our go-to-market engine, driving efficiency and scalable growth through strategic systems, processes, and analytics. This high-impact, cross-functional role offers the chance to shape our revenue organization's success.

Responsibilities

• Own and optimize the Go-to-Market (GTM) tech stack, including CRM, marketing automation, sales engagement, and reporting systems.
• Design, implement, and refine sales and customer success processes to enhance efficiency and consistency.
• Partner with GTM leadership to develop and maintain robust forecasting models and performance dashboards.
• Ensure data integrity across CRM and related systems to support accurate reporting and informed decision-making.
• Collaborate with Sales and Marketing to define effective lead scoring, routing, and lifecycle processes.
• Analyze pipeline health and funnel metrics to identify bottlenecks and recommend strategic improvements.
• Support leadership with board-level reporting, quarterly business reviews, and strategic planning initiatives.
• Evaluate and implement new tools to boost GTM team productivity and effectiveness.
• Work with Finance on quota setting, compensation modeling, and territory planning.
• Act as a crucial bridge between GTM teams and Product/Engineering to align on customer feedback and growth priorities.

Requirements

• 5+ years of experience in Revenue Operations, Sales Operations, or GTM Strategy within a high-growth SaaS or developer-focused company.
• Expert-level proficiency with CRM tools (e.g., Salesforce, HubSpot) and associated GTM platforms.
• Strong analytical skills, with a proven ability to translate complex data into actionable insights.
• Demonstrated experience in designing and scaling GTM processes from early-stage to growth-phase environments.
• Comfortable working cross-functionally and influencing stakeholders across Sales, Marketing, Customer Success, and Finance leadership.
• Excellent project management skills, capable of managing multiple priorities while maintaining attention to detail.
• High level of ownership and comfort with ambiguity, adept at creating structure in a fast-changing environment.
• Exceptional communication skills, able to influence stakeholders at all levels.

Nice-to-Haves

• Experience in a developer tools or API-based product environment.