Scaled Account Manager

About the Role

As a Scaled Account Manager, you will manage a large portfolio of mid-market customer accounts, driving efficient renewals and identifying valuable expansion opportunities. This role is crucial for Fleetio's growth, blending account management and sales development to maximize customer satisfaction and value.

Responsibilities

• Manage a high-volume book of accounts across Fleetio’s lower mid-market segment.
• Proactively contact every renewing customer to ensure a timely and positive renewal experience.
• Conduct efficient discovery conversations to identify expansion potential within renewing accounts.
• Qualify and pass growth opportunities to Mid-Market Account Managers with detailed notes and context.
• Execute renewals quickly and efficiently for customers with limited expansion potential.
• Achieve and exceed renewal rate targets (NRR) while ensuring smooth customer transitions.
• Collaborate with Mid-Market Account Managers, Customer Success, and Support teams to maximize customer satisfaction.
• Operate with speed and precision in managing renewals, leveraging tools and processes for high-volume workflows.
• Act as the first line of strategic engagement for many customers, setting the stage for deeper partnership growth.

Requirements

• 1-3 years of experience in account management, renewals, expansion sales, or sales development at a SaaS company.
• Proven ability to manage a large volume of accounts simultaneously with strong organizational and time management skills.
• Experience conducting quick discovery conversations to identify customer needs and potential growth opportunities.
• Track record of meeting or exceeding renewal or sales targets in a high-volume environment.
• Comfortable managing and executing renewals, including negotiation of relatively simple contract terms.
• Highly disciplined and efficient with your time, able to move fast while maintaining accuracy and professionalism.
• Strong communication skills with the ability to engage decision makers at multiple levels within customer organizations.
• Results-driven, resourceful, and motivated to contribute to team growth goals.
• Excited by technology and its ability to help customers improve their operations.
• Thrive in a fast-paced, rapidly evolving organization.

Nice-to-Haves

• Previous experience with fleets or in the fleet industry.