Senior Account Manager

About the Role

Join Superside as a Senior Account Manager to own and grow key client relationships, ensuring exceptional customer experiences and driving account success.

Responsibilities

• Own the end-to-end relationship for a portfolio of clients, ensuring retention and strong stakeholder trust.
• Manage renewals and support moderate growth opportunities within defined commercial frameworks.
• Guide Project Managers to ensure smooth delivery and consistent quality across engagements.
• Monitor account health, revenue performance, and provide forecasting inputs to senior leadership.
• Identify and resolve risks early, acting as the main point of escalation for your accounts.
• Translate customer goals into clear, structured creative programs.
• Use performance data and insights to support QBRs and renewal conversations.
• Maintain a strong understanding of Superside’s services to identify value-driving opportunities.
• Partner with cross-functional teams to ensure alignment on delivery and account strategy.

Requirements

• 5+ years of experience in account management or client services within creative, digital, or professional services environments.
• Experience managing and retaining client accounts with ownership of renewals.
• Ability to lead commercial conversations within defined pricing and deal structures.
• Strong stakeholder management skills, with experience working with senior clients.
• Ability to balance strategic thinking with day-to-day execution.
• Experience working with cross-functional teams such as Project Managers and Producers.
• Comfort using data to inform account decisions and forecasting.
• Strong communication skills in English, with the ability to connect delivery to business outcomes.