Senior Customer Success Manager, Deel IT

About the Role

Join Deel as a Senior Customer Success Manager, where you will be the key advocate and trusted advisor for our high-value strategic clients. In this dynamic role, you will build lasting relationships, drive long-term revenue growth, and play a crucial part in shaping the future of global work by guiding clients through operational and product success on our all-in-one global HR and payroll platform.

Responsibilities

• Develop and execute comprehensive account strategies for a portfolio of high-value strategic clients, ensuring long-term success and growth.
• Build strong relationships with senior stakeholders within client organizations, deeply understanding their business needs, hiring plans, and desired outcomes.
• Proactively identify potential risks to customer satisfaction and engagement, then rally internal stakeholders to address issues promptly to optimize client sentiment.
• Serve as an internal advocate for clients, championing new products and capabilities to facilitate their business expansion with Deel.
• Provide strategic guidance to clients on operational and product-related issues, acting as their trusted advisor.
• Dive into data to extract insights and confidently manage cross-functional projects involving multiple stakeholders.

Requirements

• Proven experience in a Senior Customer Success or Account Management role, focusing on strategic, high-value accounts.
• A passionate business builder with a strong drive to tackle complex, ambiguous problems and deliver tangible impact.
• Ability to act as a talented generalist, comfortable with data analysis, project management, and cross-functional collaboration.
• Demonstrated ability to build genuine and durable customer relationships, converting them into opportunities for long-term revenue growth.
• Excellent communication and interpersonal skills, capable of engaging and influencing senior stakeholders.
• Thrives in a highly collaborative, high-performance team environment.

Role Impact

As a Senior Customer Success Manager, you will be at the forefront of the global work revolution, empowering businesses worldwide to scale smarter and faster with Deel. Your expertise will directly contribute to client success, driving meaningful impact on millions of people's working lives by enabling a more diverse and inclusive global economy.