Senior Customer Success Manager, Enterprise

About the Role

Join our dynamic team as a Senior Customer Success Manager, Enterprise, where you'll be instrumental in building lasting relationships with our largest clients and ensuring their long-term success and growth with our product.

Responsibilities

• Develop and maintain strong, strategic relationships with a portfolio of enterprise-level customers, acting as their trusted advisor.
• Drive product adoption, usage, and value realization for enterprise accounts through proactive engagement and strategic planning.
• Identify opportunities for expansion, upsells, and cross-sells within existing accounts, collaborating with sales teams.
• Lead renewal discussions and negotiations, ensuring high retention rates and customer satisfaction.
• Advocate for customer needs internally, influencing product development and service improvements.
• Conduct regular business reviews to demonstrate value, share best practices, and align on strategic goals.

Requirements

• 5+ years of experience in Customer Success or Account Management, specifically with enterprise clients in a SaaS environment.
• Proven track record of managing complex customer relationships, driving adoption, and achieving renewal targets.
• Excellent communication, presentation, and negotiation skills, with the ability to engage effectively with C-level executives.
• Strong analytical and problem-solving abilities, capable of understanding customer challenges and proposing effective solutions.
• Ability to work independently and manage a diverse portfolio of accounts in a fast-paced, remote-first environment.
• Located in the United States or Canada.

Nice-to-Haves

• Experience with identity and access management (IAM) or cybersecurity solutions.
• Familiarity with CRM software (e.g., Salesforce) and customer success platforms.
• Project management certification or experience.

Work Arrangement

• This is a full-time position, available to candidates located in the United States or Canada.