Senior Deal Desk Analyst

About the Role

We are hiring a Senior Deal Desk Analyst to own how sales and renewal deals get closed while making the quote-to-cash process fast and painless.

Responsibilities

• Review and approve standard order forms, discounts, and payment terms to ensure smooth deal closures
• Redesign manual invoice and order form processes into efficient, scalable workflows
• Partner with Customer Success to streamline billing actions, refunds, and Stripe operations
• Maintain clean billing terms, Stripe records, and CRM data to ensure accurate financial reporting

Requirements

• 3-7 years of experience in deal desk, revenue operations, or billing operations
• Working fluency in Stripe for invoicing, subscriptions, refunds, and disputes
• Hands-on experience with CPQ tools and CRMs like HubSpot or Salesforce
• SaaS subscription billing experience with multi-year and complex contract structures

Nice-to-Haves

• Familiarity with the accounting close cycle and upstream data impacts
• Experience training non-finance teams on billing tools and processes
• Comfort using AI tools to optimize routine operational workflows