Senior Infrastructure Engineer, Observability

About the Role

Join Aircall as a Senior Infrastructure Engineer specializing in Observability, where you will own and evolve our monitoring, alerting, and observability stack. This pivotal role ensures our systems are transparent, measurable, and continuously improve in reliability and performance across all engineering teams.

Responsibilities

• Design, implement, and evolve Aircall's comprehensive monitoring, alerting, and observability solutions.
• Collaborate cross-functionally with backend, frontend, and infrastructure teams to enhance system transparency, measurability, and reliability.
• Drive the adoption of observability-as-code principles and best practices for metric design and data visualization.
• Empower engineering teams by providing meaningful visibility into their systems and applications, fostering a culture of data-driven decision-making.

Requirements

• Proven experience in designing, implementing, and managing robust observability platforms.
• Strong practical experience with observability-as-code methodologies.
• Expertise in metric design, logging, tracing, and alerting strategies for distributed systems.
• Ability to work effectively in a fast-paced, team-driven environment, collaborating with diverse engineering teams.
• Passion for continuous learning and improving system reliability and performance.

About Aircall and Our Culture

• Aircall is a unicorn AI-powered customer communications platform, redefining the industry by combining voice, SMS, WhatsApp, and AI into one seamless workspace.
• Join a fast-growing, ambitious, and product-driven company where your impact is visible, decisions are fast, and growth is real.
• We foster a culture of customer obsession, continuous learning, open collaboration, and delivering extraordinary outcomes.
• Be part of a diverse, multicultural team with 45+ nationalities, committed to active inclusion and providing equal opportunities to develop and thrive.