Senior Infrastructure Engineer - Observability

About the Role

Join Aircall as a Senior Infrastructure Engineer specializing in Observability to own and evolve our monitoring, alerting, and observability stack, ensuring system transparency, reliability, and performance across all engineering teams. This role is crucial for empowering teams with meaningful insights into their systems.

Responsibilities

• Own, design, and continuously evolve Aircall’s comprehensive monitoring, alerting, and observability stack.
• Collaborate cross-functionally with backend, frontend, and infrastructure teams to enhance system transparency, reliability, and performance.
• Drive the adoption and implementation of observability-as-code principles and practices.
• Design and implement effective metrics and dashboards to provide deep visibility into system health and behavior.
• Empower engineering teams by providing tools and guidance to gain meaningful insights into their services.

Requirements

• Proven experience as a Senior Observability or Infrastructure Engineer with a strong focus on system visibility.
• Deep expertise in designing, implementing, and managing monitoring, alerting, and logging solutions.
• Hands-on experience with observability-as-code methodologies and tools.
• Strong understanding of metric design, data visualization, and incident response best practices.
• Excellent communication and collaboration skills to work effectively with diverse engineering teams.

Why Join Aircall

• Be part of a unicorn AI-powered customer communications platform, redefining how 22,000+ companies connect with their customers.
• Contribute to an ambitious, profitable, and product-driven company where your impact is visible, decisions are fast, and growth is real.
• Work in a fast-learning, entrepreneurial environment with a strong team spirit and a diverse, multicultural mindset.
• Join a company that values work-life balance, continuous learning, and delivering extraordinary outcomes.